INDIA – Royal Orchid Hotels Limited (ROHL) has the multi-property management system Hotelogix, a globally leading cloud-based hospitality technology provider.
Hotelogix’s comprehensive platform enables ROHL to standardize processes across their properties and gain centralized control over their operations, – helping them drive growth strategies and enhance guest experience and loyalty.
Established in 2001 and headquartered in Bengaluru, Royal Orchid Hotels Limited is one of India’s rapidly expanding group hospitality brands.
With a robust portfolio of 100+ properties, 5900+ villas and cottages, and 170+ restaurants in 65+ locations across India, Sri Lanka, and Nepal, the group is known for delivering unparalleled experiences to its guests.
It offers diverse accommodation options, including business hotels, leisure hotels, long-stay suites, and inns, to ensure every guest finds their perfect stay.
Whether in bustling metro cities, serene holiday destinations, sacred pilgrimage sites, or exotic wildlife parks, the group’s properties offer an oasis of relaxation.
The group is eyeing significant expansion and plans to open 25-30 new hotels and a new brand of 5-star marquee hotels this year.
ROHL has used an on-premises solution to manage its operations for over a decade. With a strong focus on expansion, it grew from 20 properties to a 100+ property-strong brand in the last couple of years.
As a tech-focused enterprise, the management wanted to upgrade to a cloud-based multi-property management platform to centrally manage operations across member properties for improved efficiency. This led them to overhaul their digitization strategy with modern technology.
Hotelogix has integrated its multi-property management system with best-of-the-breed third-party solutions to help the group efficiently and centrally manage online distribution, revenue, accounting, restaurant operations, marketing, loyalty, etc.
It has also equipped the hotel staff with a Mobile PMS App to track operational/business-critical data via a dashboard, ensuring efficient operations and decision-making on the go.
At the core, ROHL is focused on enhancing guest experience across the group with access to central guest history to learn their preferences and serve them better.
The group leans on data-driven strategies and guest feedback to understand their sentiment and create value for them with the Regenta Rewards program. Self-check-in and guest services apps are initiatives the group wants to implement toward modern-day digital-first strategies.
Hotelogix is a globally leading cloud-based hospitality technology solutions provider of industry-first Multi-property Management Systems, Hotel PMS and Mobile PMS Apps for independent and hotel groups.
They serve 5000+ hotels in 100+ countries, including South Asia, Southeast Asia, the Middle East, LATAM, Europe and North America.
Sign up to receive our email newsletters with the latest news updates and insights from Africa and the World HERE
