USA – Hotel Internet Services (HIS), a provider of advanced internet connectivity solutions for the hospitality sector, has completed a major WiFi network upgrade at Best Western Plus Dubuque in Iowa.
The full-service hotel recently partnered with HIS to ensure seamless internet access throughout all on-site areas, including all 150 guestrooms and 8,500 square feet of meeting space.
Offering both standard accommodations and extend-stay units equipped with full-sized kitchens, Best Western Plus Dubuque’s management team is committed to continuous improvement to the hotel’s guest service capabilities, which include keeping pace with modern digital trends and increasing bandwidth needs.
The decision to work with Hotel Internet Services reflected its goal of leveraging the most advanced and robust internet technology and industry expertise to deliver high-speed network performance and reliability, regardless of a guest’s physical location on the property.
Cutting-edge network hardware deployed for the upgrade includes WiFi 6 compatible Ruckus access points to ensure scalability and widespread WiFi signal penetration.
Following a swift and non-disruptive installation by HIS technicians, hotel staff and guests alike have reported an impressive uptick in network performance.
This includes download speeds increasing from 40 Mbps to 459 Mbps, while upload speeds have risen from 20 Mbps to 85 Mbps.
In addition to improving online experiences for personal devices, the HIS network upgrade also plays a key role in modernizing guest amenities. Newly added offerings such as in-room content casting and streaming can receive the bandwidth needed to function flawlessly.
“Fast and reliable WiFi is the cornerstone to creating a modern hotel stay experience that meets guests’ preferences and expectations, so we aimed to upgrade our own capabilities to the best that the industry has to offer and Hotel Internet Services without a doubt is a provider able to deliver,” Shannon Siegert, Director of Sales at Best Western Dubuque, said.
“After an easy and straightforward upgrade process, we have received nothing but great feedback from our guests and we look forward to continue providing the same high quality WiFi connectivity thanks to being backed by HIS with its effective support.”
HIS support services are readily available 24/7 to both staff and guests to address any internet performance or troubleshooting issue.
By proactively monitoring network health in real time, experienced HIS technicians can often detect and correct a potential issue before it can affect guest satisfaction.
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