PHILIPPINES – The master franchise holder of McDonald’s in the Philippines, Golden Arches Development Corporation (GADC) has partnered with Indian tech company Tata Consultancy Services (TCS) to upgrade the franchisee’s chains IT infrastructure for its 760 outlets.
The partnership will last for two years.
According to both companies, the partnership aims to standardize and digitize operations through prioritizing cloud-based systems.
As per the terms of the partnership, TCS has committed to conduct a comprehensive analysis of the chain’s IT systems.
The tech company will then conduct a comprehensive upgrade of McDonald’s existing IT systems in the Philippines to SAP [systems, applications and products] S/4HANA on RISE, leveraging its expertise in SAP-led transformations.
TCS will also leverage its SAP Business Technology Platform (BTP), which will offer an assortment of various services like app development, automation, artificial intelligence (AI) and data analytics.
The main objective of this upgrade is to enhance decision-making through data-driven insights and optimize operational efficiency for the fast food chain.
The upgrade is also expected to reduce operation costs and induce a push towards complete digitization.
Reduced operational costs and operational efficiency will be achieved through enhancement of key management areas like finance, supply chain, employee scheduling and sales.
The tech company’s role will also extend to future proofing McDonald’s Philippine’s processes to support its future expansion plans.
Margot Torres, GADC’s Managing Director, welcomed the partnership by saying, “The implementation of SAP S/4HANA on RISE will provide us greater agility through data-driven insights, enabling us to continuously improve our customer and employee experience.”
Shiju Varghese, TCS head in the Philippines, said, “By leveraging the advanced capabilities of SAP S/4HANA and the innovative potential of SAP BTP, we aim to enhance McDonald’s operational efficiency and customer experience for business innovation and excellence.”
The partnership highlights McDonald’s commitment to digitization. The world’s largest QSR brand has over 42,000 outlets worldwide in over 100 countries across all continents.
The fast food giant has franchised 95% of all its outlets worldwide and is increasingly partnering with franchise partners like GADC that show an equal commitment to invest in enhancing efficiency and performance through digital technologies.
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