GLOBAL — Hyatt Hotels & Resorts, an American multinational hospitality company, has chosen the Oracle OPERA Cloud hospitality platform as its global hotel portfolio’s property management system (PMS).
With OPERA Cloud, Hyatt properties can standardize its operations and data management across more than 1,000 hotels and all-inclusive properties.
Hyatt colleagues will have the insights to operate more efficiently and provide an improved, more consistent experience for its guests, members and customers with a modern data platform delivering a common user interface and processes across its properties.
“As one of the world’s top hospitality companies, Hyatt is committed to caring for people so they can be their best,” said Cameron Hammond, Senior Vice President of Global Field Technology Services at Hyatt.
“In today’s evolving environment, technology plays a critical role in empowering our colleagues to continue delivering unforgettable experiences to our guests.
“By moving to OPERA Cloud and extending our long-standing collaboration with Oracle, we will be able to provide our operators and colleagues with a modern, secure platform to deliver better data insights and elevate their roles with more ease and efficiency.”
Built on the high performance and security of Oracle Cloud Infrastructure (OCI), OPERA Cloud PMS will help centralize data at Hyatt’s global properties for better insights and operational planning, from a holistic perspective down to the individual property level.
Hyatt will also benefit from having a better understanding of its guests’ unique preferences across the properties they stay at, enabling it to deliver more personalized touchpoints over time.
With the ability to use OPERA Cloud on mobile devices, colleagues will also be able to help guests from anywhere and at any time.
“With OPERA Cloud as the secure data and service foundation of its operations, Hyatt will be able to scale its portfolio while providing owners, operators and colleagues the tools they need to deliver exceptional guest experiences,” said Alex Alt, executive vice president and general manager of Oracle Hospitality and Retail.
“Moving to the cloud with Oracle will enable Hyatt to unlock a new level of flexibility and service when it comes to innovating with speed and agility to adapt to the unique needs and expectations of each guest, property, and market they serve.”
Leveraging the Oracle Hospitality Integration Platform (OHIP), participating Hyatt properties and their leaders can quickly innovate and customize the operations of their property by ‘plugging-in’ new capabilities from more than 1,000 pre-integrated business and customer services.
Hyatt’s integration with OPERA Cloud PMS is part of the company’s commitment to provide technology platforms that are seamless and intuitive for colleagues to operate while providing long-term savings to Hyatt owner and operators.
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