Famous Foods Street Eats implements Agilysys’ IG, POS platform

USA – Resort and casino, Resort World Las Vegas has implemented the InfoGenesis (IG) point of sale (POS) solution of sales intelligence platform Agilysys to enhance the operational efficiency of its food court concept Famous Foods Street Eats.

The 24,000-square-foot food court offers Asian-dominated street food for the metropolitan Las Vegas market.

Famous Foods Street Eats has provided guests the opportunity to view, order, and pay for meals via interactive kiosks.

According to the resort and casino, the need for a flexible POS system stems from the emerging desire among customers to customize their meals, which requires real-time menu and price changes without downtime.

Apart from this feature, the new POS system aims to enhance visitors’ dining experience by enabling guests to wait at their tables and receive an SMS update once their order is ready.

The new POS system also adapts to different operating hours of stalls in the food court, enabling them to remove menus when closed and regenerate them once the stall in question is open.

Agilysys revealed it has also installed a separate system for kitchen staff in the food court to segregate orders for efficient preparation.

Customers will also be able to print receipts and payments using the IG kiosks through the IG kiosks. The sales intelligence platform revealed this feature eliminates the need for counter-service staff at each venue, ensures order and payment accuracy, and reduces queues.

Order preparation is facilitated by an automated multi-station routing facility that splits and transmits items to the appropriate kitchen display system (KDS).

The Agilysys Pay for secure payments, Agilysys Analyze for operational insights, and Agilysys KDS to optimize kitchen operations were also implemented together with the POS platform and IG Kiosks.

Resort World Las Vegas also revealed the move is intended to improve the dining experience across 16 other diverse culinary stalls.

Ryan Carrier, Agilysys Gaming Area Vice-President said, “It is exciting when a customer operates a venue with specific and complex business and guest experience requirements that challenge us to align our technology with their desires.”

“Famous Foods Street Eats in Resorts World Las Vegas presented such an opportunity, and it has been gratifying to deliver capabilities and performance other providers could not.”

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