EGYPT — Smart hospitality solutions provider Hudini has partnered with Orascom Hotels Management to roll out its new digital platform, Staff Connect, across Orascom’s global portfolio of hotels.
Orascom Hotels Management has chosen the Staff Connect platform by Hudini to create exceptional guest arrival experiences with tailored personal interaction. Orascom’s vision is to transform the arrival experience by completely removing the front desk.
Upon arrival, the guests are welcomed and escorted to their rooms by an Experience Ambassador who is assigned to the guests for the entire stay.
With the Staff Connect platform, check-in formalities are completed seamlessly in the comfort of the guests’ room in less than a minute.
Staff Connect has already been successfully implemented across 15 properties within the Orascom portfolio.
These properties include Casa Cook, Steigenberger, Club Paradisio, The Chedi and Cooks Club, and Mosaique, all located in El Gouna, Egypt.
“With Hudini, the switch to personalised arrival experiences has turned out to be immensely successful with guest feedback such as “stunning” and “out of this world”,” said Sanjay Sharma, Chief Technology Officer of Orascom Hotels Management.
“In addition, we have attained unprecedented operational efficiency which resulted in creatively destroying 30 processes across different business units.
“We have achieved up to 99% time-saving in some of the re-engineered processes and significant time savings in in completing processes which free our colleagues to focus more on our valued guests.”
Staff Connect is a seamless digital platform designed to streamline operations and staff communication. It instantly makes information accessible to all hotel departments, from the front desk to housekeeping.
Seamlessly integrated with a hotel’s backend systems, the platform can be accessed on various portable devices, ensuring staff have real-time information at their fingertips.
With Staff Connect, hotel staff can easily access guest profiles and preferences, leveraging AI-powered insights to deliver personalised promotions, experience recommendations, and curated amenities.
This boosts upsell opportunities and creates truly bespoke stays for every guest.
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