KENYA – The Kenyan government has removed a contentious regulation requiring international travelers to declare their mobile phone IMEI numbers upon arrival, signaling a shift toward more traveler-friendly policies.
The decision accompanies a series of reforms aimed at improving efficiency and customer experience at Jomo Kenyatta International Airport (JKIA).
The now-repealed rule, introduced by the Kenya Revenue Authority (KRA), mandated visitors to register their mobile devices in a bid to tighten tax compliance and regulate the mobile phone market.
The directive, which was set to take effect in January 2024, faced significant backlash. Critics argued it would complicate travel processes and deter tourism, a key revenue stream for Kenya.
Rebecca Miano, Kenya’s Cabinet Secretary for the Ministry of Tourism and Wildlife, emphasized the need for accessibility, stating, “Kenya’s position as a regional hub requires a seamless experience for all visitors. This exemption underscores our commitment to making the country welcoming and efficient.”
Industry stakeholders had raised concerns that the regulation would increase bureaucratic hurdles for travelers and traders.
The government’s decision to reverse the directive has been praised as a step toward creating a more accessible environment for visitors and businesses alike.
As part of its broader efforts to improve JKIA’s operations, the government is implementing several measures.
These include advanced technological upgrades to streamline processes, improve security, and ensure seamless access to restricted areas such as VIP lounges while safeguarding secure zones.
Customer service at JKIA is also receiving attention, with mandatory training for airport officials to promote professionalism and courtesy.
A government spokesperson stated, “The changes reflect our dedication to ensuring JKIA operates at a world-class standard and enhances the experience for all users.”
Tourism plays a crucial role in Kenya’s economy, and the reforms aim to bolster the country’s image as a top travel destination.
Miano highlighted the importance of creating a positive experience for tourists exploring attractions under the “Magical Kenya” brand, noting that streamlined airport services are a key part of the visitor experience.
African aviation leadership
In related news, Allan Kilavuka, CEO of Kenya Airways, was recently appointed Chairperson of the African Airlines Association (AFRAA).
His new role will involve advocating for policies to strengthen the continent’s aviation sector and enhance regional connectivity.
Kilavuka expressed his vision, stating, “Improving cooperation among African airlines is vital for the growth and sustainability of the industry.”
His appointment highlights Kenya’s growing influence in African aviation, complementing its domestic efforts to improve air travel infrastructure and services.
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