Sam Hospitality expands luxury safari training across Africa

AFRICA – Sam Hospitality has expanded its high-end onsite training to Tanzania, Botswana, Zambia, Namibia, Zimbabwe, Uganda, Kenya, Gabon, and more, addressing the growing demand for exceptional service in luxury safaris to enhance guest experiences and strengthen brand loyalty.

Sam Hospitality, a leader in hospitality training and consulting for over a decade, is expanding its services beyond South Africa into the rest of Africa.

The company now offers onsite training in Tanzania, Botswana, Zambia, Namibia, Zimbabwe, Uganda, Kenya, Gabon, and other countries, bringing its expertise to safari lodges, hotels, and restaurants across the region.

The company provides customised training programmes designed to refine service delivery, enhance guest interactions, and uphold world-class operational standards.

These modules cater specifically to the unique demands of safari lodges, ensuring staff are well-equipped to exceed guest expectations.

Key training programmes include Housekeeping Excellence, which focuses on cleanliness, presentation, and efficiency in guest rooms, public spaces, and laundry operations.

The Food and Beverage Service Mastery programme enhances dining experiences through fine dining service, wine pairing, and cocktail preparation.

Luxury Guest Experience and Service Excellence training teaches staff how to anticipate guest needs and personalise service.

Front Office and Reservations Training improves check-in/check-out procedures, guest communication, and reservation management. Leadership and Management Development equips managers with skills to lead high-performing hospitality teams.

Founded in 2011 by Samkeliso Nkwanyane, Sam Hospitality has built a reputation for delivering high-end training solutions tailored to luxury lodges.

The company has worked with some of South Africa’s most prestigious safari lodges, including Monwana Game Lodge in Thornybush Game Reserve, Thanda Safari and Amakhosi Safari Lodge in KwaZulu-Natal, Morukuru Family and Etali Safari Lodges in Madikwe Game Reserve, and Shamwari and Samara Lodge in the Eastern Cape.

Through this extensive experience, Sam Hospitality has established itself as a trusted partner for safari lodge owners and managers looking to enhance service quality.

Lodges that have adopted its training programmes have reported significant improvements in guest satisfaction, staff professionalism, and operational efficiency.

A general manager of a five-star safari lodge in Madikwe noted that guest satisfaction scores increased by 30% after implementing Sam Hospitality’s training, with staff receiving exceptional feedback from international visitors.

By investing in structured training, safari lodges not only elevate guest experiences but also improve staff confidence, retention, and overall operational efficiency.

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